Customer Bulletin Autumn 2019

With the start of the academic year, thoughts of Frankfurt and Open Access Week take center stage at Ringgold. We’re looking forward to seeing our customers, prospects, and friends in Germany.

We’re also excited about the annual Open Access Week kicking off after the Book Fair- to celebrate and engage the topic of OA and its impact on our customers. In that spirit, Ringgold has released a white paper addressing the nature of Transformative Agreements which is available on our website. A short summary is below.

Navigating Transformative Agreements with Ringgold Data

Entering into transformative agreements requires careful planning. There is an enormous amount of data to analyze for publishers, institutions and consortia. All parties need to collate and examine the data held on subscription holdings and APC payments for all parts of the institution or institutions. Negotiating the content, structure, and pricing of a transformative agreement requires all parties to be working against the same data. Unifying the data on holdings and open access payments can be burdensome when the data is unconnected.

Introducing persistent identifiers to unite the information reduces that effort. Adding organizational hierarchies enables publishers and institutions to better understand both where subscriptions are held and the rate at which authors within institutional departments, research institutes, and other connected units will elect to publish under gold OA models.

Read the full paper here:

New Customers

Ringgold is delighted to welcome the following new customers:

  • Atla
  • Bristol University Press/Policy Press

Meet with us at Frankfurt Book Fair

The Ringgold team is excited to meet with fellow professionals and share our expertise at one of the industry’s most anticipated events in the conference calendar. Find us at the Book Fair during October 16 – 20 in Hall 4.2 Stand L71 to discuss how our authoritative data and data services can support all phases of the research & publication lifecycle.

New Business Development Manager, Jonathan Drinkwater

We are delighted to welcome a new member to Ringgold’s dynamic sales team. Jonathan Drinkwater will be developing new business in the UK and Rest of the World. Prior to joining Ringgold, Jonathan was working inside the holographic security sector in a research and development and sales role. Jonathan brings his background of technical international sales to his role at Ringgold.

We’re constantly working in the background to enhance our services for you

Region changes in Identify Online
Ringgold updated the way in which countries are grouped by region in Identify Online on Friday July 26.

Currently there is no international standard for assigning regions, and so Ringgold has reviewed a number of resources and has made some updates to its own definitions. There are now more regions, particularly for Asia.

A complete list of countries grouped by the new regions is available for download at Please contact us if you have any questions about this.

Economic Model classifications
In a major undertaking this year we have added the Economic Model classification to more than 450,000 Identify Records. This means that – with the exception of most records with the Ringgold Type ‘school’ – all records in the database now show whether an organization is for-profit or non-profit.

Hierarchy Maintenance
The organizational hierarchies in the database are an important feature for our customers. Cooperating with academic institutions directly when reviewing the hierarchies is something that we are doing more of. This allows us to provide customers with an authoritative and comprehensive view of faculties, departments, centers, and research units.

A recent example of this is Ringgold ID 27259 Technische Universität Wien whose hierarchy was fully reviewed in cooperation with university staff, resulting in the addition of more than 100 new records for lower levels of the hierarchy.

Due to name changes, other recent major updates to records in academic hierarchies in the Identify Database include:

  • Ringgold ID 2596 Ulster University (previously University of Ulster)
  • Ringgold ID 7422 Solent University (previously Southampton Solent University)
  • Ringgold ID 8604 William & Mary (previously The College of William & Mary)
  • Ringgold ID 27094 Université Polytechnique Hauts-de-France (previously The Université de Valenciennes et du Hainaut-Cambrésis)

In addition, there has been a complete review for the 134 records in the hierarchy of Ringgold ID 3939 University of Hawai’i System.

ShareFile plugin change reminder
ShareFile are upgrading the ShareFile TLS implementation. After 31 October 2019, TLS versions 1.0 and 1.1 will be disabled.

Older ShareFile components, such as ShareFile Sync and the ShareFile Outlook Plug-in, will no longer function if they are not upgraded before October 31. If you use these tools to access Identify services then please upgrade soon. Click here for ShareFile download options and more information.

Customer Support

Our Customer Support website is available 24/7 at Find detailed help and user guides for all of our products and services. Or you can contact us directly: