Management Support Team
Data Manager: Michelle Koster
Michelle began her career in the Customer Service Department of Swets Information Services, UK after reading Philosophy at Exeter University. She was previously employed in the Marketing Department of Professional Books, a Butterworth Company. In freelance, Ms. Koster has over 20 years experience in publishing and the information industries, including research, project management, indexing, marketing, and editorial roles. Michelle manages the research and support teams within Ringgold and is the main contact point for Ringgold’s Identify customers
Customer Support: Rachel Taylor
Rachel is a Graduate Librarian from the University of Central England (now Birmingham City University) with over 15 years’ experience within business information services and software houses. She has experience in managing support and development teams and is an experienced Business Analyst producing software solution requirements for national clients. Her main responsibilities are customer support and training, and she also works in testing and quality assurance for Identify web services.
Assistant Data Manager: Ankie Visschedijk
Ankie is a Graduate Librarian who worked for the BBC and a variety of media companies after graduating in Forestry from the Agricultural University of Wageningen. She is responsible for the European research team and for quality control of the Identify database.
Assistant Data Manager: Giselle Rawlins
After graduating with a first class honours degree in Information Management, Giselle worked at BBC Information & Archives as a researcher.
After a career break she is now a data quality controller for the Identify database.
Editor of the Consortium Directory Online: Stephanie Jones
Stephanie started with Ringgold in 2009 as a Researcher. She is now the Editor of the Consortium Directory Online,
as well as helping with data quality control for the Identify database.
Stephanie has a Bachelor's degree in Politics, and a Juris Doctor from a leading law school in the United States.
Finance Manager: Jackie Bennett
Jackie originally started her career as a main frame computer operator.
After a career break she started working in finance for Lovell Homes.
She now has 31 years experience in Purchase Ledger, Sales ledger, Credit Control,
Banking and Financial control. Her main responsibilities within the company are the
paying and sending of invoices, controlling the bank accounts and financial reporting.
European Sales Consultant: Diane Cogan
Diane has worked in the STM publishing industry for over 30 years. After
obtaining her degree in Biochemistry, Diane spent 28 years in a variety of
Reed-Elsevier companies working on publishing programmes in the hard
sciences and in the social sciences and on developing and implementing
publishing strategy. Diane has worked with Ringgold since 2010, developing
new customer relationships and working with existing customers in the UK and
Europe.
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